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| Frequently Asked Questions | |
- Do you have a store where I can buy wine?
Yes! Please visit us at 0224 SW Hamilton Street, Suite 100 and share our beautiful view of the Willamette River and Mt. Hood. Our posted hours are 10:00 until 6:00 p.m. Tuesday & Thursday. Other times by appointment. Directions (If you use mapping software, be careful. Many applications drop the leading zero, and it's important.)
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- Where do you ship?
Arizona, California, Colorado, Connecticut, Florida, Georgia, Idaho, Illinois, Iowa, Michigan, Minnesota, Missouri, North Dakota, New Mexico, Nebraska, Nevada, New Hampshire, New York, North Carolina, Ohio, Oregon, South Carolina, Texas, Virginia, Washington, Washington DC, Wisconsin, West Virginia, Wyoming. We regret that we cannot accept orders for those states not listed above due to direct shipping laws.
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- Can I pay by check?
Yes. Just place your order and select "check" in the payment option drop down box during checkout. Then mail your check and a copy of your order to Guy du Vin. (The address is found at the bottom of this page.)
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- I don't want to place my order on line, I'd rather phone it in. Can I do that?
Yes, just call 971.244.1596 and you can place your order.
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- How much does it cost to deliver or ship my wine?
If you live in the Portland area, it is $10 for up to 5 cases of wine and $20 for any amount above 5 cases. If we ship your wine (we use UPS) we only charge you what it costs us (UPS + cost of the box + signature required fee). There is no handling charge.
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- Can I authorize the delivery person to leave my wine?
No. All shipments containing alcohol require the signature of an adult who may be required to show identification at the time of delivery, proving that he or she is at least 21 years old.
Since an adult signature is required at time of delivery, shipping to a business address is strongly recommended.
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- How long does it take to receive my wine?
Orders are delivered to our customers on Wednesday's (all day) and Friday's (before 3:00 p.m.). Orders must be placed via the web or phone by 3:00 p.m. on Monday to be delivered (or shipped) on Wednesday or by 3:00 p.m. on Wednesday to be delivered (or shipped) on Friday.
Portland customers will be contacted to arrange a convenient day and time for delivery. Guy du Vin will be happy to deliver your wine to a business address. An adult signature is required for all deliveries.
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- How do I change my login password?
After you sign in, you are presented with a screen that has your account information, including your password (displayed with asterisks). Simply type your new password in both boxes and it will be changed. If you'd like your account deleted, please fill out your request using the "Contact Guy du Vin" button on the left of this screen.
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- I live in Hillsboro, can I get Guy du Vin delivery? How far from Portland do you deliver?
Sorry. But we are happy to send out your wine via UPS. If there is no one home during the day, we suggest having the wine delivered to your work address.
Here are the zip codes that qualify for Guy du Vin delivery (with a $75 minimum purchase):
97005 & 97008 Beaverton
97015 Clackamas
97027 Gladstone
97034 - 97035 Lake Oswego
97036 Marylhurst
97062 Tualatin
97068 West Linn
97075 - 97078 Beaverton
97201 - 97230 Portland
97232 - 97233 Portland
97236 Portland
97238 - 97240 Portland
97242 Portland
97251 Portland
97253 - 97256 Portland
97258 & 97259 Portland
97266 - 97269 Portland
97271 & 97272 Portland
97280 - 97282 Portland
97286 Portland
97290 - 97294 Portland
97296 Portland
97298 Portland
97299 Portland
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- Do you offer case discounts?
We offer 10% off case sales. Mixed cases are included. If a wine is flagged as "no discounts", it will still apply towards your 12 bottle purchase. Case discounts will not show up during checkout. A follow up email will be sent with the corrected price that will appear on your credit card statement.
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- I don't want to create an account. Can I still place an order?
Sure, you can either phone us or fax in your order. If you'd like to fax in your order, just write your credit card information on your order and fax to 971.244.1597. This goes directly to Guy du Vin and cannot be viewed by anyone else.
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- What is your return policy?
Wine is a matter of taste. A wine that we at Guy du Vin adore, you may think is "just OK". Or a wine that you can't live without may never darken our cellar door. That being said, there are occasions when a wine is "off" or corked. If you receive a corked wine from Guy du Vin, DON'T pour it out. Put the cork back in the bottle and contact us immediately. We may ask you to send the tainted bottle back to us. We will credit you for the bad bottle.
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Wines with Soul
Guy du Vin
0224 SW Hamilton Street, Suite 100
Portland, OR 97239
Phone: 971.244.1596
Fax: 503.296.2651
Email: sales@guyduvin.com
© Copyright 2002-2006 Guy du Vin, LLC. All rights reserved
Permission is granted to view, electronically copy and print in hard copy portions of this Web site for the sole purpose of placing an order with Guy du Vin, or using this Web site as a resource for doing business with Guy du Vin. Any other use of material on this Web site, including reproduction for purposes other than those noted above, modification, distribution, or republication, without the prior written permission of Guy du Vin is strictly prohibited.
Guy du Vin is a registered trademark of David Holstrom and used by Guy du Vin under license. Other elements of this Web site, including its overall appearance, are the trade dress of Guy du Vin. Other trademarks and trade names that may be used in this site refer to either the entities claiming the marks or names of their products. Guy du Vin disclaims any proprietary interest in trademarks and trade names other than its own.
This site and its contents are provided on an "AS IS" basis without representations or warranties of any kind with respect to the operation of this site, or the information, content, materials, or products included on this site. Guy du Vin disclaims all such representations and warranties, express or implied. In addition, Guy du Vin does not represent or warrant that the information accessible via this site is accurate, complete or current. This site may contain technical inaccuracies or typographical errors. Guy du Vin assumes no responsibility for and disclaims all liability for errors and omissions in the information accessible in this site. Users of this site assume all risk concerning the accuracy and suitability of the information accessible via this site. All information on this site, including prices, is subject to change without notice.
Neither Guy du Vin, LLC nor any of its members, managers, employees or other representatives will be liable for damages arising out of or in connection with the use of this site. This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to persons or property and claims of third parties.
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