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Frequently Asked Questions

  • Can I order a wine even if "In Stock" shows zero or a negative number?
    Absolutely! Guy du Vin works on a low inventory model. An "in stock" of zero just means we have to order the wine. Sometimes we’ll offer specials based on items that are in inventory only.
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  • Where do you ship?
    Alaska, California, Colorado, Connecticut, Florida, Georgia, Idaho, Iowa, Michigan, Minnesota, Missouri, North Dakota, New Mexico, Nevada, New Hampshire, New York, North Carolina, North Dakota, Ohio, Oregon, South Carolina, Virginia, Washington, Washington DC, Wisconsin, Wyoming. We regret that we cannot accept orders for those states not listed above due to direct shipping laws.
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  • I do not want to place my order on line, I would rather phone it in. Can I do that?
    Yes, just call 503.8303431 and you can place your order.
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  • How much does it cost to deliver or ship my wine?
    If you live in the Portland area, it is $10. If we ship your wine (we use UPS) we only charge you what it costs us (UPS + cost of the box + signature required fee). There is no handling charge.
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  • Can I authorize the delivery person to leave my wine?
    No. All shipments containing alcohol require the signature of an adult who may be required to show identification at the time of delivery, proving that he or she is at least 21 years old.
    Since an adult signature is required at time of delivery, shipping to a business address is strongly recommended.
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  • How long does it take to receive my wine?
    It depends. All orders to be shipped are shipped on Mondays. Local deliveries occur twice monthly. Portland customers will be contacted to arrange a convenient day and time for delivery. Guy du Vin will be happy to deliver your wine to a business address. An adult signature is required for all deliveries. Please feel free to contact us if you have specific questions about delivery or shipping schedules.
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  • How do I change my login password?
    After you sign in, click on "My Account" on the left hand side of the screen. Change your password where prompted and click "Update Info and Continue" at the bottom of the screen.
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  • Where in the Portland area do you deliver?
    Here are the zip codes that qualify for Guy du Vin delivery (with a $75 minimum purchase):
    97005 & 97008 Beaverton
    97015 Clackamas
    97027 Gladstone
    97034 - 97035 Lake Oswego
    97036 Marylhurst
    97062 Tualatin
    97068 West Linn
    97075 - 97078 Beaverton
    97201 - 97230 Portland
    97232 - 97233 Portland
    97236 Portland
    97238 - 97240 Portland
    97242 Portland
    97251 Portland
    97253 - 97256 Portland
    97258 & 97259 Portland
    97266 - 97269 Portland
    97271 & 97272 Portland
    97280 - 97282 Portland
    97286 Portland
    97290 - 97294 Portland
    97296 Portland
    97298 Portland
    97299 Portland
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  • Do you offer case discounts?
    We offer 10% off case sales. Mixed cases are included. If a wine is flagged as "no discounts", it will still apply towards your 12 bottle purchase. Type casedisc in the coupon field during checkout.
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  • I do not want to create an account. Can I still place an order?
    Sure, you can either phone us or email in your order. (sales@guyduvin.com or 503.830.3431)
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  • What is your return policy?
    Wine is a matter of taste. A wine that we at Guy du Vin adore, you may think is "just OK". Or a wine that you can’t live without may never darken our cellar door. That being said, there are occasions when a wine is "off" or corked. If you receive a corked wine from Guy du Vin, DON’T pour it out. Put the cork back in the bottle and contact us immediately. We may ask you to send the tainted bottle back to us. We will credit you for the bad bottle. Returns must be handled in the first 30 days to assure product integrity.)
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  • What is your privacy policy?
    Guy du Vin will not share your email address or any other information with any other companies, ever. Period.

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Permission is granted to view, electronically copy and print in hard copy portions of this Web site for the sole purpose of placing an order with Guy du Vin, or using this Web site as a resource for doing business with Guy du Vin. Any other use of material on this Web site, including reproduction for purposes other than those noted above, modification, distribution, or republication, without the prior written permission of Guy du Vin is strictly prohibited.

Guy du Vin is a registered trademark of David Holstrom and used by Guy du Vin under license. Other elements of this Web site, including its overall appearance, are the trade dress of Guy du Vin. Other trademarks and trade names that may be used in this site refer to either the entities claiming the marks or names of their products. Guy du Vin disclaims any proprietary interest in trademarks and trade names other than its own.

This site and its contents are provided on an "AS IS" basis without representations or warranties of any kind with respect to the operation of this site, or the information, content, materials, or products included on this site. Guy du Vin disclaims all such representations and warranties, express or implied. In addition, Guy du Vin does not represent or warrant that the information accessible via this site is accurate, complete or current. This site may contain technical inaccuracies or typographical errors. Guy du Vin assumes no responsibility for and disclaims all liability for errors and omissions in the information accessible in this site. Users of this site assume all risk concerning the accuracy and suitability of the information accessible via this site. All information on this site, including prices, is subject to change without notice.

Neither Guy du Vin, LLC nor any of its members, managers, employees or other representatives will be liable for damages arising out of or in connection with the use of this site. This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to persons or property and claims of third parties.

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